Find out how your personal data is collected, used, and kept secure — all explained in plain language.
Protecting your privacy at Joiya is our highest priority.
All your personal and payment data is protected with SSL/TLS encryption, so no one can intercept it in transit.
Your data is never shared with third parties except where required by law.
Your password is stored in hashed form. No Joiya employee can ever access it.
You have the right to view, correct, or request deletion of your data at any time.
We're transparent about which cookies we use and why. You can disable them at any time.
Joiya's systems are regularly audited by independent third-party security experts.
In the interest of transparency, we clearly explain what data is collected and why.
Why This Policy Exists and Who It's For
Joiya Bet (referred to as "Joiya") respects your privacy and is committed to keeping your personal information secure. This Privacy Policy explains what information Joiya collects, how it is used, how long it is retained, and under what circumstances it may be shared with third parties.
By using the Joiya website or its services, you agree to this Privacy Policy. Please read it carefully before registering.
This page is written in plain, accessible language so all users can understand it easily. If any part is unclear, our support team is happy to help.
This Privacy Policy of Joiya Terms & Conditions should be read together. The two documents combined give you the full picture of your relationship with Joiya.
How We Collect Your Information
Joiya collects your information in several ways. The main methods are as follows:
We only collect information that is necessary to provide our services. Collecting data beyond what is needed goes against our policy.
The mobile number you provide at registration is verified via OTP. This is done solely to keep your account secure.
How We Use Your Data
Joiya uses your information for the following purposes:
Joiya never sells your data or shares it with advertising companies. Your information stays strictly within Joiya's own services.
Where Your Data Is Stored and How Long We Keep It
Joiya stores your data in internationally certified data centres. All servers undergo regular backups and security updates. We apply the following security measures:
Data Retention Period: Your data is retained for as long as your account remains active. After account closure, certain data may be kept for up to 5 years to meet legal obligations.
In the event of a data breach, Joiya will notify affected members within 72 hours and take all necessary action.
When and with whom your data may be shared
Joiya does not generally share your personal data with third parties. However, limited sharing may occur in the following circumstances:
Any third party with whom data is shared is bound by agreements consistent with Joiya's privacy policy. They may only use the data for the specified purpose.
What Are Cookies and How Are They Used
Cookies are small text files stored in your browser. Joiya uses the following types of cookies:
You can disable cookies at any time from your browser settings. Please note that turning off essential cookies may cause certain features of the site to stop working properly.
Joiya does not use any third-party advertising cookies. Seeing ads for Joiya on other sites while using our platform is not something we do or support.
Your Rights Over Your Data
Joiya believes that users should have full control over their own data. Your rights are outlined below:
You can request to know what information we hold about you.
You can request corrections to any inaccurate or outdated information.
In certain circumstances, you can request that your information be deleted.
In certain cases, you can request that we limit how your information is used.
You may request a download of your data in a standard format.
You may object to the use of your data for specific purposes.
To exercise any of these rights support@joiya.bet Send us an email at the address below. We'll respond within 30 days.
Protection of Children's & Minors' Data
Joiya's services are intended for individuals aged 18 and above. Joiya does not knowingly collect any information from minors.
If it is found that a minor has created an account, Joiya will immediately close that account and delete all associated data.
If you become aware of a minor using Joiya, please contact us immediately.
When This Policy May Change
Joiya may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised, and significant changes will be communicated to your registered email address.
Continued use of Joiya after any changes takes effect will be considered your acceptance of the updated policy. We recommend checking this page regularly.
For any privacy-related enquiries
If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to us through the contact details below:
Our dedicated privacy team will review your request and respond within 30 days. For urgent matters, reaching out via live chat will get you a faster response.
Feel free to write in Bengali – our support team speaks the language.